Tenants

We love our owners, but we also care about our tenants. Our professional and friendly service guarantees you will be happy in your new home!

Keystone Property has a portfolio of to-let properties across Auckland, New Zealand, from family homes to stylish apartments. If you are looking for a home to rent, we’ll have a property to meet all your needs.

If needed, we can offer you professional support on which rental properties will best fit your needs. We’ll also be glad to talk you through the entire rental process and answer any concerns you might have.

Searching for flats or houses to rent? Get in touch and let us know your personal requirement. We will let you know immediately as soon as an appropriate property becomes available.

We strive to make renting a property or house as hassle-free as possible, providing flexible viewing times to help you fit home-hunting into your hectic and busy working life.

We also have an emergency helpline number for our managed properties.

Why choose Us

Expert Property Management in New Zealand

Reliable & Prompt Service

We respond quickly and handle every property concern efficiently, ensuring smooth communication for owners and tenants at all times.

Skilled & Experienced Property Managers

Our qualified property managers bring industry knowledge and hands-on experience to manage properties with care and professionalism.

Quality Work Guaranteed

We deliver high-quality property management services that meet customer needs, maintaining standards, compliance, and long-term property value.

Police-Checked & Trusted Team

All staff members are police checked, giving property owners and tenants complete peace of mind and confidence in our services.

How it Works

Our Hassle-Free Property Management Process

Our simple and transparent process ensures your property is managed efficiently, from assessment to tenant management, maintenance, and regular updates.

Step 1

Enquiry

All our properties are listed across different platforms, on our social media channels and official website. Feel free to get in touch with our team however you like, and rest assured that we will respond to your enquiry as soon as we can. We understand how important your time is.

Step 2

In-person viewing

Have you already decided on the property or properties you are interested in? In that case, we can now book an in-person viewing for you. This important step will help you to confirm that the property is per your liking and is something that you saw in the virtual tour.

Step 3

Decision time – Making an offer

This is the time for you to decide and make an offer. Would you like to receive an offer? If yes, you can just email or call the property manager you have been working with to let them know that you are ready to proceed with the next step.

Step 4

Application form

Our team will send you an email with our Application Form. This will enable you to present all the vital information to make an offer. After we have it, we will send this to the landlord for them to consider the terms provided.

Step 5

Reference process

This step involves giving you proof of affordability, recent landlord reference, and presenting us your proof of right to rent in Auckland. Once we have it, we’ll send it to the landlord for approval. Once everything is approved, the landlord will signal to us that they’re ready to proceed.

Step 6

Draft tenancy agreementDraft tenancy agreement

Step 7

Holding deposit

We’ll email you the Holding Deposit Agreement to sign together with a copy of the draft Tenancy Agreement, allowing you to check it before making the commitment. The next step will be to pay the Holding Deposit as a commitment to take the property. This is often the equivalent of a week’s rent.

Step 8

Sign tenancy agreement

and pay balance Upon agreeing on receipt of the Tenancy Documents, we’ll send you the final version of the Tenancy Agreement to sign electronically. We will then exchange the contracts so you can have the landlord’s signed copy for your records before moving in. Also, you’ll be invoiced to pay the balance of rent and security deposit. We need cleared funds before releasing the keys.

Step 9

Right to rent and keys handover

For the final step, we’ll check all the copies supplied to you throughout the referencing process with the original copies, either via video call or in person. We now congratulate you—it’s time to move into your new home. We will personally meet you to hand over the keys, together with the Inventory Clerk, who will collect the check-in report.

FAQ's

What will it cost me to move in?

The usual requirement is one week’s rent in advance and four week’s rent as bond.
So if you were looking to rent a property for $500 a week, your move in costs would look like this:

Advance $500.00
Bond $2000.00
Total move in costs $2500.00

Is water separately billed?

Where a separate water meter and account is available, the tenant pays for water usage. Otherwise, we receive the water bill on behalf of the owner and invoice the tenant as per their exact usage.

Who Pays for lawn and garden care?

Generally, the tenant is responsible for lawn mowing and general garden care. However, it can be negotiated at the beginning of the tenancy. Tree trimming, weed spraying, and plant removal are usually the landlord’s responsibility.

How often can the rent be increased?

Rent increases are limited to once every 12 months as per the legislation changes on 12th August 2020.

Get in Touch

It’s easy to get started with Keystone Property Management. If you’re currently with another property manager, we can take care of the changeover for you. Send us your questions using the form and we’ll get back to you quickly. From there, we’ll guide you through the next steps and get your property managed with confidence.

Head Office
Level 8 | 139 Quay Street | Auckland | 1010

Postal
PO Box 16107 | Sandringham| Auckland | 1025

rentals@keystoneproperty.co.nz

Mobile: 02102818101

Toll Free No: 0800601111